Driving Performance Through Real-Time Feedback

  • 03/18/2019
  • 5:30 PM - 7:00 PM
  • Tempe Public Library, 3500 S Rural Rd., Tempe, AZ, 85282


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Gain a clear line-of-sight to new approaches that use real-time feedback and advanced coaching analytics to increase performance.   

This presentation focuses on emerging trends in the workplace and how leaders and training practitioners can embrace different ways of thinking about the connection between behaviors and outcomes to enhance performance.

About the Presenter

Kathy Koultourides utilizes her strong background in learning and organizational development to generate and save businesses millions of dollars by guiding them on how to best improve processes and performance through learning and talent development strategies.

Kathy served as Vice President, Global Sales Force Development for Univar, a global chemicals distributor located in Seattle, WA where she architected the overall vision, strategy and roadmap for sales training and talent development. She was instrumental increasing sales 7%, quadrupled sales in Mexico and reduced annual expenses by half million dollars. Prior to that she served as Learning and Talent Development Director at Republic Services in Phoenix, AZ where she played an integral role managing organization-wide change during a $13 BN merger, and was a key contributor to increasing annual revenues $10 MM. She also served as Director of Sales Training and Performance Improvement at Aramark Uniform Services in Burbank, CA where she developed and managed an award-winning blended sales training program that increased sales of new hires 60%.

Kathy is currently the Principal of KKNOW HOW LLC, a learning and performance consultancy that she founded, which provides customized training to improve employee performance. 

Her training curricula includes:

  • Targeted Interviewing
  • Performance Coaching
  • Leadership Development
  • Employee Onboarding
  • Negotiation Skills
  • Behavior Styles & Communication
  • Consultative Selling Skills
  • Strategic Selling Skills
  • Cold Calling Skills
  • CRM Training
  • Time Management
  • Customer Service Skills

Kathy earned her Certified Professional in Learning and Performance Certificate™ from the Association of Talent Development as a one of the credentials’ Pilot Pioneers in 2006.  She has also published her first book "Lucifer Leaders: The Hidden Cost of Deviant Behavior in the Sales Force.  The book is getting raves reviews; "The real-life examples told in detail paint a clear picture of these Lucifer Leaders, and with wit and humor!"

Kathy is accomplished in a wide range of training techniques, such as classroom instruction, web-based instruction, self-study programs, experiential learning, as well as train-the-trainer certification, and training program design and development.

You can reach Kathy at:


Mobile: 480-540-9945

Website: or  




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