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ASTD VOS July 2012 Chapter Meeting - Learning’s from the Trenches – Developing a Learning Path to impact Customer Experience

  • 07/19/2012
  • 11:00 AM - 1:00 PM
  • Grand Canyon University, College of Education Building (Rm: COE103), 3300 West Camelback Road, Phoenix, AZ 85017

REGISTER FOR THIS EVENT

ASTD Valley of the Sun JULY 2012 Lunch Event

Program Title: Learning’s from the Trenches – Developing a Learning Path to impact Customer Experience
Date: Thursday, July 19, 2012, 11:00AM-1:00PM

Description:
The presentation will provide creative insights for developing learning paths for all levels and organization to impact customer experience and drive results. The session will uncover the five critical components to own the customer experience.

In addition to the objectives below, the ASTD Competencies that will be emphasized in this program are the following:

ASTD Competency Model Area:  Coaching, Designing learning, Delivering learning
ASTD Competencies:
Driving results, Thinking strategically, Influencing stakeholders

Learners will:

  • Briefly describe practical approaches to create a consistent customer experience
  • Review skills, attitudes, and behavior that are needed to enable a success implementation
  • Responsibilities and impact of leadership to ensure a successful support and reinforcements
  • Identify metrics that will be aligned to support ongoing measure of the customer experience

Program Fees:
Members Cost: $25
Non-Members Cost: $40

Definition of member: If you are a member of ASTD National, but you are not a member of the ASTD Valley of the Sun chapter, you are a non-member ($40). If you are member of the ASTD Valley of the Sun chapter, you are a member ($25).

Location: 
Grand Canyon University
College of Education Building
Rm: COE103

3300 West Camelback Road
Phoenix, AZ 85017

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