Have you ever ended a personal or business relationship because of a misunderstanding?   Have you ever been on the verge of closing a deal and then the clients change their mind and you don’t have a clue why? Have you had conversations that seemed to go nowhere and you wanted to ask a personal or business partner, “Do you understand the words that are coming out of my mouth?!”

This workshop is designed to shed light on understanding how to gain insight into how people listen to what you say and to also navigate through a communication misstep in your professional career. You will learn:

 How to turn a career blunder into a valuable learning lesson and to prevent a reoccurrence

 Define contingencies and procedures to mitigate risk to your professional brand

 Actions to rebuild relationships with impacted peers, management and/or clients

 Seven ineffective ways people listen and how they impact communication

 How to recognize ineffective listening and techniques to resolve potential backlash

Karen Laughlin, SPHR, CC, is a human capital specialist with over a decade of talent management strategy, training, acquisition and retention program experience with Fortune 100 companies.

Ríco ’LadyB’ Burton, M.Ed., CIC, DTM, is a communications professor and author who designs, develops and delivers evidence based curriculum to communicate, counsel and coach others as they navigate through personal and professional seasons of life.