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- Role - Director, Members
Role: Director, Members
The Director, Members manages the overall membership function including the design and implementation of programs that broaden membership engagement for the chapter, increasing membership by an identified goal, and retaining current members.
Main role responsibilities
Member Recruitment/Orientation
- Creates prospect and new member packets detailing top benefits of joining the organization, and upcoming opportunities to meet other prospects/members
- Ensures new member orientation occurs on a regular basis with board and committee members available to answer questions regarding the organization
- Coordinates distribution of membership packets, including current rosters and member benefits.
Member Retention
- Implements programs that result in decreased membership expirations
- Ensures processes are in place to follow up with members whose annual membership is about to expire, and advocates renewal
- Increases member renewal by a stated amount
Member Satisfaction
- Provides services that will enhance new members acculturation to the organization
- Conducts needs assessment and member satisfaction surveys on a regular basis, reports results and make recommendations to the board
Training
- Recruits and trains volunteers to support membership functions
- Constantly updates personal knowledge of ATD strategies and operations
Board Participation
- Partners with other committees (marketing, programs) to highlight the value to becoming a member
- Attends and participates in all monthly board meetings and chapter programs
- Identifies and refers volunteers to the Director, Volunteers
- Tracks new, renewed, and expired memberships and reports to board on a regular basis, including CARE status %
Responsibilities as Board Member
- 2 year role
- As a leader in the Chapter, attend 2/3 of Chapter events
- Attend at least 8 of 10 board meetings annually -- most board meetings are virtual
- Recruit and train replacement
- Required: Member of both national ATD and local chapter
Key Collaborators
You'll work with the Director, Professional Development (programs) and the Director, Volunteers most closely given member participation. You'll also work with the Director, Marketing to promote member initiatives
What Your Year Looks Like
Your year will be fairly constant with upticks during chapter events and any member-specific events.
Skills
- Solid marketing and public relations skills
- Skilled in written and verbal communication, personal interaction and problem-solving
- Ability to plan, organize and execute activities as required by the position
- Ability to complete projects within established timeframes
- Ability to delegate tasks and monitor follow-through
- Time available to fully participate in chapter programs and board meetings
- Has a willingness to advocate the chapter
- Ability to seek others out as volunteers