Upcoming events

    • 10/25/2018
    • 10:00 AM - 11:30 AM
    • Tempe Public Library, Main Branch, 3500 S. Rural Rd., Tempe, AZ 85282, Lower Level, Room A

    Gain from a unique approach to classroom training. With the assistance of an instructional designer, Gloria has created a five-part Subject Matter Expert (SME) training model. This playbook script format utilizes experiential and reinforced learning that makes teaching easy and learning fun. The trainer gains by discovering how to adapt this learning model to customer service, relationship building, and other training topics where social skills and procedure are paramount. You cannot effectively learn this skill online! It requires interactive activities that inspire delivery confidence in the trainer and helps the learner get more information from short-term to long-term memory. We learn by doing! The format also allows the trainer to add their spin (e.g., personality, experiences, and expertise) to the balance. This is an interactive session that encourages willing participants to deliver a segment utilizing the script format.

    About Gloria...

    Gloria Petersen, CPP, is founder/president of Global Protocol, Inc. Her dynamic presentations have inspired audiences for over 30 years to handle professional and social situations with class and finesse. Gloria is a graduate of the Protocol School of Washington® and other certifications include The Professional Image Institute, Dale Carnegie, and The Leadership Institute. Gloria is a renowned Certified Protocol Professional and author of The Art of Professional Connections, a four-guidebook series with companion Subject Matter Expert (SME) training modules. Her clients range from Fortune 100 companies to emerging entrepreneurs. Gloria hosted the FOX television series, “Image of Success,” served as etiquette judge on The Learning Channel, and has served as an expert on numerous radio and television shows. She has also published articles and served as a contributing columnist for magazines, trade publications, and corporate newsletters. Learn more at     






    • 10/30/2018
    • 5:30 PM - 7:00 PM
    • Mesa Public Library, Dobson Ranch Branch, 2425 S Dobson Rd, Mesa, AZ 85202

    Learn mindfulness practices from Search Inside Yourself, developed at Google, combining neuroscience, emotional intelligence and mindfulness. 

    Research shows that 47% of the time, our mind is wandering, we are operating on auto-pilot, unfocused and unhappy.  ( A wandering mind is an unhappy mind, Matt Killingsworth)

    Learn to shift from auto-pilot to being fully aware, develop skills in self-awareness, mindful breathing, mindful listening, empathy and connecting more effectively with others.   

    About Sam...

    Sam Javelosa is a mindfulness practitioner, professional trainer and business leader focused on optimizing individual, leader and team performance and well being through mindfulness and emotional intelligence.

    As a business leader, Sam has successfully coached individuals and leaders to achieve focus, build resilience, manage stress, and increase their ability to
    transform their lives and others.

    Sam has led Search Inside Yourself, Emotional Intelligence, and other leadership programs to engineers, lawyers, executives, business leaders and professionals in the U.S., India and Germany.

    Sam brings insight and practices from decades of inner work on Eastern and Western wisdom traditions. He has over 30 years in senior roles in organizations including UTC Aerospace Systems, Abbott Laboratories, U.S. Peace Corps and working for justice and peace.

    Sam is also a certified teacher in Inclusion/Diversity and Action Learning. Sam has a
    Masters in Management from the Asian Institute of Management. Sam is Managing Director, Neuro Transformation Institute.

    • 11/08/2018
    • 8:30 AM - 10:00 AM
    • Live, Online Hands On Learning Event

    Consider this scenario:  You implemented a negotiating sales training program into your global organization several months ago.  You have obtained information on results following completion of the program and learned that sales revenue  increased 12% over the same period in the previous year.  In a meeting with the VP of Sales you share the results you have identified, including this revenue increase, only to hear the following:

    “How do you know it was the learning program? What about the new sales process we installed? And how about the new product we launched that has been so well received?”

    How frustrating when measurement data is obtained, reported and then not accepted by leaders who challenge the conclusion that the learning solution contributed to the results!

    In this webinar you will be introduced to a model used to link learning solution investments to business impact with the result that leaders accept, even celebrate, the findings!  One key message from this webinar:  measurement of impact from learning solutions is a front-end, not after-the-fact, process.  Additionally, the three most frequently made mistakes when linking and measuring learning solution results to business impact will be discussed.


    About the Presenters

    Dana Robinson

    Dana Robinson founded Partners in Change, Inc. in 1981 and served as its President for 27 years. She is a recognized leader in the area of performance technology, assisting organizations in defining the performance of people needed to achieve required business goals. As a consultant, Dana has assisted hundreds of HR and Learning functions to transition from a traditional and tactical focus to a performance and strategic focus.

    With Jim Robinson, Dana co-authored seven books, including the first book ever published on the subject of performance consulting. This book, Performance Consulting: Moving Beyond Training, published in 1995, was selected by the Society for Human Resource Management (SHRM) for its book of the year award. The Robinsons have also co-authored a book with Ken Blanchard entitled Zap the Gaps! Target Higher Performance and Achieve It! (2002). In 2005, a book focusing on the role of HR business partner was published. This book is titled Strategic Business Partner: Aligning People Strategies with Business Goals. The third edition of Performance Consulting, coauthored with Jack and Patti Phillips and Dick Handshaw, was released in the spring of 2015.

    Dana has received numerous awards throughout her career, including the Distinguished Contribution Award by ATD and the Thought Leadership Award by ISA. In 2010 she was inducted as a Fellow into the Leadership and Organization Development Hall of Fame, and in 2013 she and her husband were given the Thomas Gilbert Award for Distinguished Professional Achievement from ISPI.

    Dana lives in Raleigh, North Carolina. She is partnering with the Handshaw firm to deliver the performance consulting services this firm now provides to clients.

    Chris Adams

    Chris Adams is a performance consultant and instructional designer with over 20 years of experience helping clients engage people, apply processes, and implement technology to improve human and organizational performance. He is currently a senior consultant for Handshaw, Inc. in Charlotte, NC.

    In 1999, Chris was co-inventor of Handshaw’s award-winning software, Lumenix – one of the first content-managed platforms for e-learning. Chris has been a featured speaker for a number of ISPI and ATD chapters and has presented at regional and international conferences such as Training Solutions, The Performance Improvement Conference, and the Coast Guard Human Performance Technology Conference.

    Chris is a long-time member of the International Society for Performance Improvement and was a founding board member of the Charlotte chapter, where he served as chapter president in 2013. 

    Chris holds degrees in mass communication and instructional systems technology. He is currently a doctoral student in the Instructional Design and Technology program at Old Dominion University, where his research interests include applying new perspectives from design research to human performance technology.     


Previous Events

Creating an Interactive eLearning - 90 minute Virtual Session 

At this time, the session is available to session attendees.


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