Improving the function of L&D goes beyond updating training programs. In its internal audit, the National Association of Insurance Commissioners (NAIC) discovered that it was other aspects of the L&D function that required the most attention. Through their experience, the NAIC advises starting the modernization process with a problem-solution chart to identify pain points and to avoid speeding   through the project analysis phase.

During their project planning, the NAIC discovered a need to redesign the credential program, ease access to information, streamline the learning management system (LMS), update content and modules, and establish stakeholder needs early on. Now, as they implement the modernized changes, NAIC’s L&D team has a clear and obtainable vision that will result in better training. And don’t stop there—take your talent development department to the next level, too!

In this session, you will learn:

• Strategies for conducting an internal audit.

• Where to start a modernization plan.

• Working with stakeholders.

• Analyzing data to solve problems.

Melissa Griffin, CPTM

Assistant Director - Education and Training

National Association of Insurance Commissioners

Melissa Griffin, CPTM, is the Assistant Director of Education & Training at the National Association of Insurance Commissioners (NAIC). Melissa has an extensive background in the areas of corporate training, instructional design, organizational development, and team management. She has managed multiple teams of various functions, most recently overseeing training and internal communication for over 20 years at a money management firm prior to joining the NAIC in January 2017.

Melissa holds a BBA from Baker University and a master training certification with an emphasis in training management from Langevin Learning Services, a distinguished train-the-trainer company. She is also a Certified Professional in Training Management (CPTM) and is Remote Workforce Manager certified.

Learn more about NAIC